Customer Service

Service protocol image

The Service Protocol will give you:

  • The Source – How we know what your customers want from you
  • The Setting – Why you need a protocol for customer service right now
  • The X Factor – The one element that trumps all others
  • The Return – What is in it for you and your customers
  • The Way – What is it that you need to be able to do in order to get the return
  • The Fuel – How you can succeed with all you have on your plate

 


Service

The Service Daily, is a series of video reinforcement communications that provide exactly the touches needed, and when they’re needed, to activate the habits formed by our programs and your commitment.

The Service Daily is:

Purposeful…Planned with an impact in mind
Transparent…No ads, no links, no ulterior motive
Active…Designed to equip, not just educate
Measured…You will know how they are being used

‘The Service Daily’ is concise, relevant, planned contact – perfect for when circumstances conspire to work against us. One to one and a half minute video delivery allows short, provocative and meaningful follow up conversations – which we manage for you. These are designed to equip, not simply teach – moving from conceptual to habitual!

Released Monday through Friday for 5 weeks – they can be delivered to your people via email, text, LMS or intranet. Reporting on completion can be generated every week, and we can even blue screen to speak from within your facilities!


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