Don Brown dedicates his career to ‘helping people with people’ in leadership, sales and customer service. Bilingual and experienced at the executive and line-level alike, you see the results of his work across dozens of industries, including brewing, automotive, airline, banking and medical equipment.
Speaking, writing, coaching and selling to the best – Ford Motor Company, Anheuser-Busch, United Airlines, Harley-Davidson, Jaguar Cars, Hilton Hotels and many, many more – Don takes great pride in long-standing customer relationships (some running well over twenty years).
Don cherishes his start with Paul Hersey and Marshall Goldsmith, and has authored books with each; What Got You Here Won’t Get You There – in Sales! with Marshall, and Situational Service – Customer Care for the Practitioner with Dr. Hersey. Don’s last book, Bring Out The Best in Every Employee – How to Engage Your Whole Team By Making Every Leadership Moment Count, will be followed this year by Simple Truths in Music and Life, a work that has led him to include the guitar in special keynote offerings.
He earned an Honors Degree from Michigan State University in foreign languages, and a Masters in Management with Dr. Hersey at California American University. Having lived and studied at the University of Seville in Spain, Don works regularly in Europe and Latin America. He resides in Ann Arbor, and can be reached at ‘email@example.com’.
Natalie is an impactful facilitator, speaker and coach on a wide variety of topics from leadership and personal development to strength and conditioning, lifestyle change and Yoga. Her background includes over 10 years’ experience deploying leadership training to organizations throughout the United States and Latin America.
Natalie holds a Master Trainer Certification in all of the programs that we offer here at Don Brown Learning & Development as well as Situational Leadership®. She also had the unique opportunity to participate in directed studies with one of the founding fathers of organizational behavior, Dr. Paul Hersey.
Natalie has experience not only with leading classroom sessions, but also with content development and deployment of new programs and products.
Client experience includes, SYKES Enterprises, McLaren Regional Medical Center, Virginia Mason Medical Center, Todd Durkin Enterprises, University of Phoenix, Scripps Health, Maquet Cardiovascular, Quest Ventures Southwest, Fifth Third Bank, Humana Inc., Aeropostale and Eddie Bauer.
In addition to her skill set in leadership development, she holds a Master’s in Exercise Physiology which allows her to train participants to be better leaders from the inside out based on personal and individual need.
Natalie’s interactive and high energy training style keeps participants engaged from beginning to end.
You’ll note in the banner of our website, and in quite a few other places, a stylized character. This character is that of happiness (actually, with a little bit of luck and fortune in there as well). My philosophy of living too – is that of happiness…for myself, and especially for others.
This philosophy or outlook reflects the presence of several people in my life; especially my parents whose unfailing optimism is my attitudinal foundation, and my mentors Paul Hersey and Marshall Goldsmith whose simple truths of acting on purpose and being happy now, help illuminate happiness as a definable, tangible state – and a learnable life skill.
I first came across the character seal you see in a “Ten Thousand Villages” shop here in Ann Arbor. The hand carved stone chop came home with me that evening and has been an important statement of my nature and intent ever since. As best I can discern, happiness boils down to prosperity and contentment – and is at the very center of all that I do professionally and personally.
Make no mistake, in my thinking “prosperity” doesn’t mean a lack of hard work, nor does “contentment” connote freedom from any and all desire. My goal is choosing a path of contentment and prosperity for myself, and doing everything I can to help others find the same, and developing our personal results and reactions is often the requisite catalyst to making that happen.