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Who is Don Brown Learning & Development?

  • Speaker
    Don has dedicated his career to leadership, sales and service effectiveness. Bilingual and experienced at the executive and line-level alike, the results of his work span dozens of industries. Don has spent 30 years ‘helping people with people’ for
  • Author_books
    Don Brown is the ‘creator, originator, writer’ of three professional works with McGraw-Hill, now published in English, Spanish, Chinese Short Form and Long, Japanese and Indonesian. A believer in the power of the ‘simple truth’ to be found in data,
  • Practitioner
    Don Brown is a practitioner of applied behavioral science. Whether partnering with Anheuser-Busch in the development of their distribution leadership, supporting Maquet Medical Systems in their efforts to grow customer contact effectiveness, or

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Recent Posts

  • To Create Order Out of Chaos

    The first time I heard the phrase ‘order out of chaos’ I knew the concept would hold personal relevance. I just didn’t know how personal. The sentiment of the phras

  • Feed the Child in You

    Many of us are very busy…busier than we’ve ever been. Sometimes it’s difficult for us to maintain enthusiasm in our daily lives, let alone communicate that commitme

  • The Simple Truths in Sales – The sale doesn’t end with a buy!

    We ask the customers of our customers the following questions: If you could tell a sales rep just one thing about calling on you, what would you say? In calling on you, w

  • 3 Habits that are Wrecking Your Customer Service Interactions

    There are many uncontrollable variables in business, but how you behave during your interactions with other human beings is not one of them. You have the ability to make

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