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    Sales Training

  • Customer Service

    Customer Service

Who is Don Brown Learning & Development?

  • Speaker
    Don has dedicated his career to leadership, sales and service effectiveness. Bilingual and experienced at the executive and line-level alike, the results of his work span dozens of industries. Don has spent 30 years ‘helping people with people’ for
  • Author_books
    Don Brown is the ‘creator, originator, writer’ of three professional works with McGraw-Hill, now published in English, Spanish, Chinese Short Form and Long, Japanese and Indonesian. A believer in the power of the ‘simple truth’ to be found in data,
  • Practitioner
    Don Brown is a practitioner of applied behavioral science. Whether partnering with Anheuser-Busch in the development of their distribution leadership, supporting Maquet Medical Systems in their efforts to grow customer contact effectiveness, or

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Recent Posts

  • The ‘520’ Sales Dilemma

    The ‘520’ sales dilemma. If you are in sales, or you manage those who sell, there is a choice to make. And it’s not about what to do after work, it’s not deciding

  • Getting your Money’s Worth From Web-Based Learning

    Shooting in the 90’s – I’m not speaking of my golf handicap, I am referring to our web-based learning completions. For leadership, sales and service training across

  • Human Skills Training and “HCAHPS” – How it effects your bottom line

    Human Skills Training and “HCAHPS” – How it effects the bottom line Coming Soon To A Hospital Near You! HCAHPS – what is it, and why is everyone making such a big

  • Someone else’s picture

    I led a wonderful 12-hour Leader’s Protocol® workshop last week out in the San Francisco bay area. We had a great group of leaders of the future join us from all over

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