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    Customer Service

Who is Don Brown Learning & Development?

  • Speaker
    Don has dedicated his career to leadership, sales and service effectiveness. Bilingual and experienced at the executive and line-level alike, the results of his work span dozens of industries. Don has spent 30 years ‘helping people with people’ for
  • Author_books
    Don Brown is the ‘creator, originator, writer’ of three professional works with McGraw-Hill, now published in English, Spanish, Chinese Short Form and Long, Japanese and Indonesian. A believer in the power of the ‘simple truth’ to be found in data,
  • Practitioner
    Don Brown is a practitioner of applied behavioral science. Whether partnering with Anheuser-Busch in the development of their distribution leadership, supporting Maquet Medical Systems in their efforts to grow customer contact effectiveness, or

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Recent Posts

  • Let It Rest

    Let it rest. Within earlier blogging discussions I’ve discussed the dynamic of our wanting success too fast … or of what I call the ‘rush to rapport’ in trying to

  • My New Year

    My New Year The week between Christmas and New Year’s is always my time for a quick look back and then forwards to our next trip around the sun. With a birthday just 30

  • Set Your Intention

    Set your intention. Intention could be defined as a “wish”; it could be construed as a “purpose” behind an act; or an aim that guides action. In any case, I am si

  • Don’t You Stop It

    Achievement doesn’t come easy! We’re all running uphill, and fully loaded these days. Obstacles abound, and getting around them takes creativity. This favorite lesson

  • Stay Connected

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